Terms of Service

DialogMaker is operated by DialogMaker. These terms use "DialogMaker", "we", "us", and "our" to refer to that operator. Any required local consumer terms should be reviewed before publication.

1. Agreement to these terms

These Terms of Service govern your access to and use of DialogMaker, including the website, app, builder, widgets, public workflow links, embeds, APIs, integrations, and related services. If you use DialogMaker for an organization, you represent that you have authority to accept these terms for that organization.

If you do not agree to these terms, do not use DialogMaker.

2. Accounts, workspaces, and members

You are responsible for your account credentials and for all activity in workspaces you create, own, administer, or access. Workspace owners and admins are responsible for inviting the right members, assigning appropriate roles, reviewing workflow content, and removing access when a member should no longer use the workspace.

You must provide accurate account and billing information and keep it up to date. We may suspend or terminate access if account information is false, if fees are unpaid, or if use of the service creates legal, security, or operational risk.

3. Customer workflows and visitor data

DialogMaker lets customers create conversational workflows, forms, widgets, and public links. You are responsible for the workflows you publish, the questions you ask, the data you collect, the messages you send, the integrations you configure, and the legal basis, notices, consents, and rights handling required for your visitors.

You must not collect sensitive personal data, regulated health data, payment card numbers, government identifiers, children's data, or other high-risk information unless your plan and written agreement with DialogMaker expressly permit it and you have all required legal authority.

4. Privacy and data processing

Our Privacy Policy explains how we handle personal data. For account, billing, support, security, and product operations, we may act as a controller or business under applicable law. For visitor submissions collected through your workflows, we generally act as your service provider or processor and process that data to provide DialogMaker.

You remain responsible for the legality of your workflow content and the personal data you collect. You must respond to privacy requests from your visitors where you are legally responsible for doing so.

5. BYOK integrations and connected services

Customer-facing integrations are intended to use your own connection material, such as your public scheduling links, API keys, tokens, OAuth grants, or provider accounts. You are responsible for the third-party services you connect, the permissions you grant, and the data your workflows send to those services.

DialogMaker is not responsible for third-party services, their availability, their security practices, their terms, or the way they process data after you direct DialogMaker to send data to them. If Google Calendar OAuth is enabled and you connect it, you authorize DialogMaker to use the connected Google account only for the calendar actions you configure.

6. Subscriptions, billing, and cancellation

Paid plans are billed through Stripe on the billing cycle shown at checkout or in your account. You authorize us and Stripe to charge the payment method you provide for subscription fees, usage-based charges, taxes, and other amounts due.

You can cancel a self-serve subscription through the product or by contacting support if self-serve cancellation is unavailable. Unless a separate written agreement says otherwise, cancellation takes effect at the end of the current billing period, and fees already paid are not refundable except where required by law.

We may change plan features, limits, or prices in the future. For material changes to paid plans, we will provide reasonable notice before the change applies to an existing subscription.

7. Acceptable use

You must not use DialogMaker to:

• break the law or violate another person's rights;
• send spam, phishing, deceptive, or unsolicited messages;
• collect data without required notice, consent, or authority;
• publish malware, harmful code, or content that enables abuse;
• harass, threaten, exploit, or discriminate against people;
• attempt to bypass usage limits, security controls, or access rules;
• scrape, overload, probe, or disrupt DialogMaker or its providers;
• reverse engineer the service except where law expressly permits it;
• misrepresent DialogMaker's involvement in your workflows, offers, or communications.

8. Customer content and ownership

You keep ownership of workflows, submissions, files, branding, and other content you upload or collect through DialogMaker. You grant DialogMaker a limited license to host, process, transmit, display, and otherwise use that content only as needed to provide, secure, support, and improve the service and as described in these terms and the Privacy Policy.

You represent that you have the rights needed to use and submit your content in DialogMaker.

9. DialogMaker intellectual property

DialogMaker and its software, interfaces, designs, documentation, brand, and related technology are owned by DialogMaker or its licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service according to your plan and these terms. They do not transfer ownership of DialogMaker technology to you.

10. Suspension and termination

We may suspend or terminate access to DialogMaker if you violate these terms, create risk for the service or other users, fail to pay amounts due, or use the service in a way that may cause legal, security, or operational harm. We will try to give notice when practical, but may act immediately for urgent risks.

You may stop using DialogMaker at any time. Termination does not remove obligations that accrued before termination, including payment obligations and restrictions on misuse of the service.

11. Disclaimers

DialogMaker is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free operation. We do not promise that DialogMaker will meet every compliance, sales, marketing, scheduling, or business outcome you expect.

12. Limitation of liability

To the fullest extent permitted by law, DialogMaker will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or business interruption.

To the fullest extent permitted by law, DialogMaker's total liability for all claims relating to the service will not exceed the amount you paid to DialogMaker for the service in the three months before the event giving rise to the claim, or USD $100 if you used only a free plan.

13. Indemnity

You will defend and indemnify DialogMaker from claims, damages, losses, liabilities, costs, and expenses arising from your workflows, your content, visitor data you collect, your integrations, your violation of these terms, or your violation of law or third-party rights.

14. Changes to the service or terms

We may update DialogMaker and these terms as the product and business change. If changes are material, we will take reasonable steps to notify account users, such as updating this page, emailing account owners, or showing an in-product notice. Continued use after changes take effect means you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of Quebec, Canada, without regard to conflict-of-law rules. The courts located in Quebec, Canada will have exclusive jurisdiction unless applicable law requires a different forum.

16. Contact

Legal notices and questions about these terms should be sent to privacy@dialogmaker.com.